German Speaking Customer Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy MD is excited to offer the position of German Speaking Customer Support Specialist, based in Sofia, with a paid relocation package! This role is ideal for individuals who are fluent in German and are passionate about providing excellent customer service. You will play a vital role in assisting German-speaking clients, ensuring they have the best experience with our services.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries and troubleshoot issues to ensure timely resolutions.
• Document customer interactions accurately to maintain records and facilitate follow-ups.
• Collaborate with other teams to escalate complex issues and ensure customer satisfaction.
• Stay informed about products and services to provide accurate guidance to customers.
• Participate in training sessions to...