German speaking insurance claims & customer support consultant

The purpose of the role will be to deal with inbound claims calls, claims assessment, incoming e-mails, and conversational claims, providing efficient friendly customer contact with accurate relaying of information and high levels of customer service. There will also be a requirement to make outbound calls. Alongside the claims aspect, the role will be for customer support and advice for policy cover and adjustment on the easy Jet product.

To provide verbal and written advice to customers on all aspects of claims handling as well as providing a high level of service to our external clients through client relationship and process efficiency. To support colleagues on a day-to-day basis.

Responsibilities Represent the company professionally through appearance, behavior, and adherence to company policies. Assess and process claims in accordance with policy wording, insurer guidelines, and industry best practices by reviewing documents and telephonically. Provide accurate ...