German Speaking Support Agent - Logistics | Work In Greece

Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This position is based in Greece and offers a chance to join our dynamic team, where you will provide essential support to our German-speaking clients in the logistics sector. In this role, you will ensure that our customers receive the highest level of service and assistance regarding their logistical needs.

Key Responsibilities

• Deliver outstanding customer support to German-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries related to logistics services, including shipping options, delivery timelines, and tracking.
• Manage and effectively resolve customer complaints to ensure a positive customer experience.
• Document all customer interactions accurately in our CRM system for effective tracking and follow-up.
• Work closely with logis...