German-Speaking Warranty Assessor

The Warranty Assessor is responsible for assessing warranty claims, authorizations and IDS tickets as well as 

other Warranty Related items in compliance with the specified process and ensuring high standards of quality. As a market language expert, the Assessor will engage directly with the network and customer representatives. The role requires flexibility, attention to KPIs, and continuous learning to adapt to the evolving needs of the market. The role requires excellent understanding of warranty processes and rules, with special attention to the specificities of the main markets where assessor works most of the time. 

Duties & Responsibilities:

• Claim assessment
• Authorize repairs
• Ticket treatment
• Team support and flexibility
• Market awareness and KPI understanding
• Reporting
• Customer interaction and representati...