Gestor de Cobranza

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Location: GSC BOG

Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.

Key Responsibilities:

• Carry out collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
• Request and/or confirm payment supports to clients as appropriate.
• Follow up on the correct application of payments received by clients.
• Keep customer contact information updated in the collection application.
• Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
• Perform account reconciliations with clients as required.
• Manage balances in favor with clients or internal areas in a timely manner.