Global Account Leader — Telco (Sr. Director)

Global Account Leader – Telco (Sr. Director)

At UnifyCX, we power SuperhumanCX—experiences where people and technology work seamlessly together.

What You’ll Lead

Global Operational Leadership

• Steer multi-site operations across the Philippines, LATAM, and India, ensuring consistent, high-quality delivery.
• Drive performance across all core CX metrics: NPS, AHT, QA, FCR, Billing Accuracy, Retention, and more.
• Lead capacity planning, WFM governance, and operational readiness to ensure every site is future‑fit and forecast‑ready.

Client Partnership & Executive Engagement

• Act as the executive face of UnifyCX to senior client stakeholders—trusted, strategic, and future‑focused.
• Lead QBRs, governance sessions, and performance deep dives with clarity and confidence.
• Handle escalations proactively and build long‑term, high‑trust relationships that unlock growth for both sides...