Global Account Quality Manager

Job Description

1.Special Characteristics Management / CSR Handling

Responsible for the Global Alignment within the OEM Account
Procurement of Customer Documentation to Continental Organization

Translate CSR into Internal Specifications on Global Level (PoMS)

Responsible for collecting and ensuring all customer requirements are available and negotiated

Ensure required input into the Launch process, including via List of Special Characteristics

Customer Portal/IT Tool Administrator/Key User and Trainer for Account

Support account specific contract review process on a Global Basis

CoP internal testing requirements: 

1. Maintain CoP Test Requirements, 

2. monitor results, 

3. initiate corrective actions on Global Level

2.Problem Solving

Ensure that CAT Entries are created and maintained as required due to Customer Complaints and Returns

Participate in Lessons Learne...