Global Client Support Specialist - Multiple Positions

This job is with Contour's Software.

Position Overview

The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contours Karachi office.

Key Responsibilities:

Client Support & Training

• Answering general support queries from our hotel clients over phone and email
• Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc
• Setting up of new hotels, offers, packages and ad hoc tasks in Bookassist reservation system.