Global Collections Lead (Business-to-business Accounts)
ISS | Institutional Shareholder ServicesJob Description
Let’s be #BrilliantTogether
Overview
ISS STOXX is growing! We are seeking for a Collections Team Lead to contribute to our expanding success – a self-motivated professional whose primary responsibility is to monitor, motivate, and train the team (to ensure that monthly goals are met). This position will also report/work directly with the Collections Head, under the Revenue Control Department.
Responsibilities include but not limited to:
Assist Collections Manager with setting clear goals and KPIs for the collection staff.
Coach, mentor, and motivate collections team members in Manila.
Ability to effectively teach strong negotiation and decision-making skills.
Oversee day-to-day team’s operation and performance, to include ensuring the process document is followed by the team and feedback is provided.
Ensure that client communications regarding outstanding debt are effective, ...
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