Global Command Center Engagement Manager

Global Command Center Engagement Manager

_corporate_fare_ Google _place_ Gurugram, Haryana, India; Hyderabad, Telangana, India

**Advanced**

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Gurugram, Haryana, India; Hyderabad, Telangana, India** .

**Minimum qualifications:**

+ Bachelor's degree or equivalent practical experience.
+ Six Sigma certified.
+ 10 years of experience in a contact center environment, and also within a workforce management role.
+ 10 years of experience building a workforce planning strategy at a global organization, including developing resource management systems, processes, and tools.
+ Experience working with multiple data sources and combining relevant informatio...