Global Commercial & Customer Experience Capability & Enablement Leader

Overview

We are looking for a Global Commercial & Customer Experience Capability & Enablement Leader. This role has a global scope and will be based in our Meyrin offices.

Role Overview

Drive measurable improvement in commercial performance and customer experience across Sales, Application Development and customer-facing operational functions, including Customer Service, Logistics, Order Management, and Important/Export.

This role sits at the intersection of business performance and operational execution, focusing on how commercial and customer-facing teams perform across the end-to-end customer value chain. It translates business priorities into the right combination of capability, behaviors, tools, and ways of working to drive sustained behavior change and measurable business impact.

This role does not directly lead customer service or logistics operations; it partners with functional leaders to improve how commercial and customer-fac...