Global Control Tower Manager (Hybrid, Once a Week Onsite Alabang)

Responsibilities

• Manage the global transport control tower, ensuring full visibility of all international shipments, routes, exceptions, and overall transport performance.
• Ensure proactive detection of issues such as shipment delays, capacity disruptions, force majeure events, port congestion, strikes, vessel cancellations, and any other factors impacting transit‑time commitments.
• Communicate timely alerts on transportation risks and service impacts to stakeholders across regions and functions.
• Lead and manage global freight forwarders to deliver agreed service levels and operational performance standards.
• Conduct hyper‑care operational reviews (weekly or monthly where necessary) with carriers and internal teams to enhance service performance.
• Identify carrier performance deviations and drive corrective and preventive action plans.
• Lead BU‑level transportation service performance analysis, identifying tre...