Global CS Delivery Excellence Lead

A leading online marketplace for accommodations seeks a CS Delivery Excellence Manager. This role involves optimizing customer support initiatives, managing performance, and fostering a high-performance culture within the team. Candidates should have over 10 years of experience in customer service operations, with a BA/BS degree required; an MBA preferred. This position is remote eligible, requiring residency in Canada, with a competitive salary range between $112,000 and $140,000 CAD annually.
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