Global Customer Quality Lead: Problem-Solving & Prevention (Santa Catarina)

The Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem-solving, ensuring rapid containment, and driving systemic corrective actions. This role owns the end-to-end management of customer quality issues, ensuring effective resolution, robust read-across deployment, and prevention of recurrence across all regions and product lines.

• Serve as the primary global interface for customer quality issues and escalations
• Ensure rapid containment, clear communication, and timely resolution of all customer complaints
• Lead customer reviews, reporting, and executive-level updates on issue status
• Own and enforce disciplined problem-solving using 8D, 5-Why, and root-cause methodologies
• Ensure quality of root cause, corrective actions, and verification of effectiveness
• Drive standardization of problem-solving acros...