Global Customer Quality Manager

POSITION SUMMARY

The Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem‑solving, ensuring rapid containment, and driving systemic corrective actions. This role owns the end‑to‑end management of customer quality issues, ensuring effective resolution, robust read‑across deployment, and prevention of recurrence across all regions and product lines.

RESPONSIBILITIES

Customer Issue Management

• Serve as the primary global interface for customer quality issues and escalations
• Ensure rapid containment, clear communication, and timely resolution of all customer complaints
• Lead customer reviews, reporting, and executive‑level updates on issue status

Problem Solving & 8D Leadership

• Own and enforce disciplined problem‑solving using 8D, 5‑Why, and root‑cause methodologies
• Ensure quality of...