Global Customer Service Manager / Program Management (Testing & Laboratory)

Position Summary

The Global Customer Service Manager / Program Management, part of the Program Management team, is responsible for coordinating and executing the onboarding and launch of new and critical global programs. This role ensures end-to-end readiness including documentation, technical support, communication with stakeholders, and post-launch program stability. Once stabilized, the program is formally handed over to an Operations PM.

Key Responsibilities

New Program Onboarding:

• Overall responsibility for proactively driving all onboarding activities, problem solving, secure support of other functions, escalate issues
• Coordinate with the GSE team and support registration in Scoro for Asia GKAM/BD.
• Coordinate support from technical team and laboratories
• Set up and manage program documentation including program manuals, T...