Global Customer Service Manager / Program Management (Testing & Laboratory)

Eurofins

Full-time Vietnam, Vietnam Operations Specialties Managers

Posted:

February 19, 2026

Location:

Vietnam, Vietnam, Vietnam

Job Description

Job Description
Position Summary
The Global Customer Service Manager / Program Management, part of the Program Management team, is responsible for coordinating and executing the onboarding and launch of new and critical global programs. This role ensures end-to-end readiness including documentation, technical support, communication with stakeholders, and post-launch program stability. Once stabilized, the program is formally handed over to an Operations PM.
Key Responsibilities
New Program Onboarding:
Overall responsibility for proactively driving all onboarding activities, problem solving, secure support of other functions, escalate issues
Coordinate with the GSE team and support registration in Scoro for Asia GKAM/BD.
Coordinate support from technical team and laboratories
Set up and manage program documentation including program manuals, TRFs, report templates, etc.
Notify labs of ne...
                

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Job Overview

Job Type: Full-time

Location: Vietnam, Vietnam

Posted: February 19, 2026

Deadline: March 31, 2026