Global Customer Support Workforce Architect

A leading digital infrastructure company is seeking a Workforce Specialist in Colombia to manage workforce planning and optimize performance for their Global Customer Support Team. The role involves forecasting, scheduling, and reporting to ensure service levels are met, requiring a bachelor's degree and 5+ years of relevant experience. Candidates should be proficient in WFM practices and possess strong analytical skills. This is a full-time position offering significant impact in driving customer value through effective resource management.
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