Global CX Delivery & Vendor Operations Lead

A leading technology company is seeking a CX Operational Delivery Lead in Metro Manila, Philippines. This role involves managing CX vendors to ensure top-tier customer service and driving operational excellence. Candidates should have experience in vendor management, a strong grasp of KPIs, and the ability to leverage data for performance insights. The ideal profile includes a bachelor’s degree and strong organizational skills. This position supports a hybrid work model, providing flexibility in work arrangements and a commitment to employee wellbeing.
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