Global CX Delivery & Vendor Operations Lead

A leading technology company in Metro Manila is looking for a CX Operational Delivery Lead. This role is pivotal in managing vendor relationships to enhance operational efficiency across CX operations. You will oversee vendor performance, streamline processes, and ensure quality alignment with organizational goals. The ideal candidate has strong BPO management experience, is data-driven, and possesses excellent communication skills. A bachelor's degree is required, and additional Philippine language proficiency is a plus.
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