Global Director – Client Services Management

The Global Director of Client Services Management is a senior leadership role responsible for defining, leading, and evolving the global Client Services Management (CSM/SDM) function across all managed IT services. This role ensures the delivery of exceptional customer experience, operational excellence, and strong commercial stewardship across the full customer lifecycle. Acting as the primary executive point of escalation for our customer portfolio, the Director provides strategic direction, people leadership, and cross-functional alignment to drive customer satisfaction, retention, and organic account growth. 

Key Responsibilities 

Leadership & People Management