Global Director of 24/7 Customer Support & Ops

A global financial technology firm is seeking a leader for their Customer Support operations in Greater London. This role requires 10+ years of experience, including 5+ in leadership, with a proven record of improving support metrics in a fast-paced environment. Key responsibilities encompass developing a global support strategy, managing multi-region operations, and leveraging advanced analytics to optimize service delivery. The ideal candidate will have strong leadership and analytical skills, along with experience in AI-driven support initiatives.
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