Global Escalations Lead for AI-Powered SaaS

A leading practice management software firm in the Philippines is looking for an experienced Customer Escalation Manager. The role involves managing high-impact customer escalations, coordinating cross-functional teams, and conducting root cause analysis for continuous improvement. Ideal candidates have 3-5 years in customer support within a B2B SaaS environment, demonstrating strong communication and analytical skills. Join a fast-growing company that offers an industry-leading benefits package and values diversity.
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