Global head of operations

Endpoint Operations Specialist

The Endpoint Operations Specialist is a 2nd-level operational role responsible for the stable, secure, and efficient operation of the endpoint management platforms, with primary focus on Microsoft Intune and Microsoft Configuration Manager (SCCM). The role ensures consistent deployment, configuration, packaging, and lifecycle maintenance across the device fleet at scale, following agreed processes and governance. Operate and maintain Microsoft Intune and SCCM configurations according to standards defined by Solution Specialists.
Perform 2nd-level troubleshooting, incident resolution, device compliance investigations, and client health remediation.
Maintain deployment collections, baselines, configuration profiles, and monitoring routines.
Application Packaging & Deployment
Package, test, and validate applications for enterprise-wide deployment following established packaging frameworks and guidelines.
Execute deployments, staged...