Global IT Infrastructure Support Analyst

Guiding, ensuring, or performing IT installations, integration as well as operations, update, customizing and maintenance and change request processes.
Contributing to design and implementation or planning and executing installation of infrastructure devices and/or applications.
Ensuring or executing SAP instances, installation updates, release changes, etc.
Planning, amend/or execute regular system infrastructure tests, with respect to functionality, speed, safety or security.
Communicating with vendors and service providers, identify operational IT problems and seek for resolution.
May perform 2nd-level user help desk activities, and trains management and staff in the utilization of IT infrastructure.
A Job At This Level
Provides routine technical maintenance in an assigned technical area (in production or logistics), with different machines. Or:
Serves with inbound, FAQ-based 1-st level customer service for incidents occurring on a regular base, for an assign...