Global Knowledge Lead, AI-Driven CX Platform

About the Manager, Knowledge Management role:
Clarios is seeking to transform our business to provide enhanced customer experience, promote customer loyalty and growth, and unlock new service-based businesses from traditional OE and Aftermarket to the consumer.
As part of the enterprise Customer Experience (CX) Program , the Knowledge Management Leader is a cornerstone role responsible for transforming Clarios’ knowledge ecosystem into a strategic, AI-enabled, value‑generating capability. This leader owns the strategy and execution of the Global Knowledge Base (GKB) —elevating it from a content repository into a globally connected, data‑driven platform that enhances customer experience, enables regional growth, and unlocks new monetizable data products.
This role operates as a global CX leader , orchestrating regions, functions, and technology partners to ensure knowledge, data, and insigh...