Global Move Specialist

KEY JOB RESPONSIBILITIES

Move Management

Assess, Manage and Process incoming move requests originating from the Sales Commercial teams or self-initiations via Core.

Educate the Assignee on applicable Corporate Mobility Policies for Corporate Clients.

Equip the Assignee with proper support on Import/Export compliance regulations.

Take ownership of updating the Customer at all stages of the international move.

Take control of communications and direct Origin & Destination Agents with proper instructions to fulfill the intended move plan.

Accountable for the door to door move from start to finish

Maintain data integrity, cost accuracy and move records through systems and procedures.

Attend and to resolve any customer issues or complaints pro-actively.

Maintain timelines and accuracy of billing within the prescribed targets.

Observe the Santa Fe values at all levels of interaction with all stakeholders