Global NOC Engineer

Role

The Service Assurance Team is at the heart of BSO, ensuring that the services the customers have bought are delivered and maintained to the highest levels of availability and quality. This involves dealing with our customers and suppliers on a day to day basis ensuring we exceed expectations across the board. The primary responsibility of the roles is to drive the incident and change management processes across all the BSO products and services.

Responsibilities

• Be our customers' central point of contact, from initial query to final resolution. Provide excellent communication and customer service skills.
• Proactively manage and troubleshoot all customer issues – Incidents, Service Requests and changes in line with business processes.
• Ensure follow-up for all level 1 and 2 support queries.
• Take ownership of user problems and be proactive when dealing with user issues.
• Build up key customer relationships, develop an ong...