Global Process Design Lead

Role Overview

We are seeking a Global Process Design Support to assist with the development, documentation, and ongoing refinement of critical customer journeys and operational processes. This role supports the initial design of a panel management ecosystem and longer-term optimization of processes that underpin digital panel management, platform integrations, and market operations.

Key Responsibilities

• Customer Journey Design:
  Support the mapping, analysis, and technical documentation of end-to-end customer journeys across digital panel management, onboarding, engagement, and support.
• Process Development & Refinement:
  Develop, document, and continuously improve critical business processes, ensuring alignment with strategic objectives and operational requirements.
• Technical Process Mapping:
  Create clear, actionable diagrams and specifications for workflows, integrations, and handoffs between platforms (CRM, Logistics, Telephony...