Global Process Management Lead

About The Job

Context: In the Process Excellence team, we use agile ways of working to deliver, manage and continually improve our standardized global IT Service Management Processes. We are looking for a new global Process Owner to take responsibility for the policies, processes and operation of our ITSM Data & Configuration Management. This role has significant scope and can evolve how we use our toolset to support ITIL processes and improve Quality of Service.

AXA GO strategic priorities include improving Operational Excellence and simplification. As a Global Process Owner in AXA GO you will be key to delivering this ambition within IT Service Management.

Responsibilities

• Be in charge of the processes connected with the data structure in the ITSM tool.
• Providing expert support to other process owners and key stakeholders on data model management and evolution.
• Manage the relationship with the global product.
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