Global Quality & Training Specialist - Remote

A leading anti-financial crime organization based in Metro Manila is seeking a Sr Specialist for Quality & Training. This role is crucial for ensuring service excellence and improving operational effectiveness. The ideal candidate will develop training programs and implement quality management systems. With at least 5 years of experience in a call center or BPO, the candidate must have strong customer service orientation and skills in managing teams. The position offers a hands-on opportunity to drive improvement and support high customer satisfaction.
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