Global Service Delivery Manager

The Role

The Global Service Delivery Manager (GSDM) is responsible for managing Claranet’s largest and most strategic customer relationships, ensuring the successful delivery of contracted services across Hosting, Network, Communications, and Security portfolios.

You will own the end-to-end customer experience, building strong partnerships, driving service excellence, and ensuring services evolve in line with customer needs and market demands.

This is a highly visible, client-facing role requiring strong commercial acumen, governance leadership, and the ability to influence across multiple internal and external stakeholders.

Key Responsibilities

* Own strategic customer relationships and act as the primary service delivery lead

* Ensure successful delivery of all contracted services across multiple portfolios

* Lead customer engagement across multiple levels to maximise relationship value

* Chair service governance meeting...