Global Service Desk (GSD) Analyst

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. We are one of North America’s most dynamic IT providers and pride ourselves on a culture that allows people to live life fully. As a member of the Long View team, you’ll see our core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace.

A Day in the life:

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first‑call resolution is not possible, and manage the incident through its lifecycle
• Understand and assist with all internal and external escalations
• Continue to look for process improvement opportunities, and follow up ...