Global Service Desk Lead - 24/7 IT Support

Concentrix is seeking a Supervisor for the Global Service Desk in Colombia, Antioquia, Valle de Aburrá. This role entails overseeing daily operations, ensuring high-quality service and team performance regarding IT support.

The ideal candidate will have 2–5 years of IT Service Desk experience, strong leadership skills, and a Bachelor’s Degree in Information Technology or a related field. Prior supervisory experience in a 24x7 environment is preferred.