Global Service Desk

Position: Global Service Desk Engineer – Level 1

Location: Clark Global City Pampanga

Suitable for: College graduates, BPO background or those looking to enter IT Industry

 Professional Capabilities:

• Experience in some form of UNIX (AIX, HP-UX, Solaris, Red Hat etc)
• Willingness to do both hardware and software support
• Understanding of basic computer principles
• Willingness to be assigned on other TRT locations when necessary 

Overview:

The primary functions of a Global Service Desk – Level 1 Engineer are to resolve incidents that are raised by our customers, to implement changes and any and all improvements requested by customers. Incidents and changes can be related to UNIX/Wintel hardware, UNIX/Windows Software, SAN/NAS Storage, Enterprise Networking hardware and network software with occasional database and application work tasks. Workflow generally involves: 

• Remote break-fix hardware mai...