Global Support Analyst I

Job Summary:

We are looking for a Global Support Analyst I (temporary - part-time) to assist ICANN customers through email support, and provide assistance to internal departments as needed.

The Analyst uses pre-written responses/Knowledge Base articles for customer inquiries. The Global Support Analyst I (temporary - part-time) assists ICANN customers through email support, and provides assistance to internal departments as needed. This is an Entry Level, part-time role that provides support to our customers on the weekends (Saturday and Sunday only).

Key Responsibilities & Duties:

• Responds to customer service inquiries using pre-written responses.
• Handles basic inquiries with minimal assistance.
• Consistently works on and handles cases systematically as they arrive in the queue.
• Collaborates with ICANN staff to resolve inquiries.
• Manages opens cases and follows up to ensure cases are resolved within defined Service...