Global Support Leader - CX & Escalations

SimCorp is seeking a Senior Manager, Global Support in Mexico City to lead and shape their global support organization. The role requires effective management of client escalations and the development of support teams while ensuring high-quality service delivery across all regions.

The ideal candidate has over 6 years of relevant experience, excellent leadership skills, and a commitment to process improvement. This position offers an attractive salary, bonus scheme, and opportunities for professional development.