Global Technical Support Engineer - Fiber & Networking

A leading technology company in Pachuca, Mexico is seeking a Technical Support Engineer to provide in-depth system level support for fiber optic products. The candidate will troubleshoot and resolve technical issues, collaborate with design teams, and contribute to customer satisfaction. A Bachelor's degree in a technical field and experience in a technical support role are required. Certifications in Carrier Ethernet and Optical Communications are beneficial, alongside strong problem-solving skills and proficiency in Microsoft Office.
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