Global Technical Support Manager: Lead 24/7 Customer Care Team

Gigamon is seeking a Technical Support Manager to oversee a dedicated team in providing post-sales support. This role is located in Mexico City and entails enhancing customer satisfaction while fostering team engagement.

Your responsibilities include managing 24/7 teams and developing operational metrics. The ideal candidate has over 8 years of relevant experience, including team management in a technical support role and a degree in Computer Science or Engineering.

Gigamon is committed to diversity and inclusion in the workplace.