Global Warranty Services Manager

Responsibilities

• Lead the global warranty team to effectively process incoming warranty claims by ensuring prompt responses and achieving set processing cycle time target(s).
• Responsible for sustaining & continuous improvement to CWCS (customer warranty claims system) platform to meet evolving business requirements.
• Establish a standardized claim technical judgement and resolution workflow for global warranty team; and provide training to Regional Technical Support whenever required.
• Lead the warranty claim resolutions e.g. RMA & Goodwill; and propose recommended options to decision‑making committees for approval.
• Monitor the warranty expenses, and ensure compliance to limited warranty terms, or unique liabilities from customer contracts and/or regional regulations and laws.
• Work with Customer Quality to manage the approval of related expenses in claim resolutions; and ensure appropriate and prompt charging to warr...