Global WFM Lead – Support & Capacity

A leading enterprise software company in Argentina is seeking a Workforce Management Lead to build a new function from the ground up. This role involves owning forecasting and capacity modeling to ensure high-quality support while meeting SLA commitments. The ideal candidate will have expertise in workforce management, strong analytical skills, and a collaborative approach to work. You'll influence strategic decisions and partner across teams to optimize customer experience and support operations. Join a dynamic team focused on innovation and people-centered solutions.
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