Global Workforce Management Lead

What is your mission?

The Global Workforce Management (WFM) Lead at TDCX is responsible for defining and leading the global WFM strategy across multiple geographies, accounts, and service lines. This role ensures optimal capacity planning, forecasting accuracy, scheduling efficiency, and real-time performance management to meet client SLAs while maximizing productivity and cost efficiency.

The Global WFM Lead partners closely with Operations, Finance, HR, and Client Solutions teams to support scalable, data-driven workforce planning in a fast-paced, client-centric environment.

Global WFM Strategy & Governance

• Define and own the global WFM strategy, standards, and governance framework across TDCX delivery locations
• Establish consistent WFM processes for forecasting, capacity planning, scheduling, real-time management, and reporting
• Ensure alignment of WFM strategy with business growth, new client onboarding, and seasonal demand
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