Google CCAI Architect

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose TTEC Digital – Google Delivery Practice is seeking a Google CCAI Architect to lead the design and implementation of AI-powered self-service solutions for enterprise contact centers. This role will provide end-to-end technical leadership across voice and digital AI engagements, working closely with clients and internal teams to deliver scalable, innovative customer experience solutions using Google Cloud technologies.
Key Responsibilities Lead voice and digital AI self-service solutions for large, multi-location contact centers. Design, develop, and implement AI self-service applications using Google Contact Center AI . Interface directly with clients to lead design decisions and define solution requirements. S...