Graduate Services Trainee

**Job Description Summary**

**Job Description**

**Activities & Responsibilities**
• Perform timely and accurate preventive maintenance on medical equipment.
• Troubleshoot, service, corrective maintenance and install equipment of basic complexity.
• Own customer issues from dispatch or identification to resolution.
• Proactively engage with team members to ensure appropriate solutions for customers.
• Capture and maintain accurate work documentation, including debriefing, ordering parts, and metrics.
• Ensure strict compliance with EHS and regulatory guidelines.
• Partner with customers and/or sales teams to recommend value-added services.
• Maintain strong customer relationships, ensuring timely communication and follow-up.
• Escalate problems to experienced Field Engineers when necessary.
• Perform all administrative tasks in a timely manner.
• Occasionally provide application training to clinical or scientific staff on designated eq...