Group Customer Experience Lead

Group Customer Experience Lead

Location: The Irish Times Building, Tara Street, Dublin (Hybrid Working)

Contract: 2 Year Fixed Term Contract

Reporting to: Group Customer Care Manager

The Irish Times Group is establishing a new centralised Group Customer Care function to elevate the experience of our readers and subscribers across all brands, including The Irish Times, Irish Examiner, The Echo, MyHome.ie, RIP.ie and more. As part of this transformation, we are recruiting a Group Customer Experience Lead to drive proactive customer engagement and continuous improvement across the Group.

About the Role

This is a key leadership position responsible for driving in-life outbound customer engagement, such as onboarding, retention, win-back and service follow-up activity, while also owning the delivery...