Group IT Service Desk Supervisor

Group IT Service Desk Supervisor

To Provide operational leadership and support to the Service Support team to meet
group Service Management KPI’s and service experience targets.
Support business goals across the Group through the provision of IT Service ensuring
the continuity of IT services and the effective use of by providing a single point of
contact to end users via our Global IT Service Desk.

• Lead and supervise the IT service desk team, ensuring they provide high-quality support to
end-users.
• Mentor and develop team members, providing guidance and support to enhance their
skills and performance.
• Conduct regular performance reviews and provide feedback to team members.
• Ensure timely and effective resolution of incidents and service requests.
• Manage escalations and ensure complex issues are resolved promptly.
• Identify recurring issues and work with other IT teams to develop permanent solutions.
• O...