Group Manager – Operations

We are having an urgent opening with one of our direct client in Phillipines.
Job Title - Group Manager – Operations (Hi-Tech & Professional Services)
Location - Alabang, PH
Shift - Night Shift
Qualifications
Education: Bachelor's degree in Business Administration, Management, or a related field.
Experience: Minimum of 8-10 years of experience in customer service management or a similar role, preferably within a legal industry.
Skills:
Strong leadership and team management abilities.
Proven experience managing a Customer Success team in an SaaS environment.
Excellent communication and interpersonal skills.
Expertise in CS platforms (e.g., ChurnZero, Planhat, Gainsight) and data-driven decision-making.
Ability to handle complex customer issues and provide effective solutions.
Strong analytical and problem-solving skills.
Customer-focused with a commitment to delivering high-quality service.
Experience with performance metrics and reporting.