Group Manager – Operations

We are having an urgent opening with one of our direct client in Phillipines.

Job Title - Group Manager – Operations (Hi-Tech & Professional Services)
Location - Alabang, PH
Shift - Night Shift
Qualifications

• Education: Bachelor's degree in Business Administration, Management, or a related field.
• Experience: Minimum of 8-10 years of experience in customer service management or a similar role, preferably within a legal industry.
• Skills:
• Strong leadership and team management abilities.
• Proven experience managing a Customer Success team in an SaaS environment.
• Excellent communication and interpersonal skills.
• Expertise in CS platforms (e.g., ChurnZero, Planhat, Gainsight) and data-driven decision-making.
• Ability to handle complex customer issues and provide effective solutions.
• Strong analytical and problem-solving skills.
• Customer-focused with a commitment to delivering high-qu...