Group Manager

Job Title: Group Manager - Operations
Campaign: Travel
Location: Bridgetowne, Quezon City, Philippines
Work Set-up: Onsite
Salary Range: PHP 80, ,000 per month

Job Summary:

We are seeking a highly skilled and experienced Group Manager - Operations to oversee the operations of our Travel Campaign. The ideal candidate will have extensive experience in BPO operations, strong expertise in travel domain management, and a proven ability to drive performance, manage teams effectively, and ensure client satisfaction.

Key Responsibilities:

• Oversee day-to-day operations of the travel campaign, ensuring efficiency and adherence to company and client standards.
• Develop and implement strategic operational plans to meet business objectives and improve overall performance.
• Manage performance metrics and drive results by monitoring KPIs such as customer satisfaction, quality, productivity, and financial performance...