Group Manager-Transactional Quality

Urgently hiring for one of our direct clients in the Philippines.
Job Title: Group Manager - Transactional Quality (Healthcare)
Location: Metro Manila,
Mode- Shifting Schedule
Responsibilities
Manage 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU
Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management
Deliver sampling and stratification strategy based on Compliance checks , Financial processes (volume & Value mix ) Errors, Customer priorities & Agent performance
Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting
Effective deployment of RCA framework including communication, follow through & training
Responsible for robust documentation of quality standards as agreed with the client in alignment to TQ Playboo...